What is included
Scoped, delivered and supported
- Updates and patching on a schedule, not after something breaks
- Malware scanning, removal and a managed firewall
- Site files and databases backed up, and the restore tested
- Uptime monitoring, with somebody who answers when it trips
- Minor content and design changes each month
- A yearly review of what has drifted since launch
What we take on
Keeping a live website patched, clean, backed up and monitored after the launch, which is the point at which most sites stop being anybody's job.
How it runs
Updates on a schedule rather than when something breaks. A content management system that is eighteen months behind is not a maintenance task, it is an incident waiting for somebody else's scanner to find it first.
Malware scanning and removal, with a managed firewall on the larger packages. A compromised site does not usually announce itself: it sends spam, or serves somebody else's adverts to your customers, or quietly loses you your search ranking, and you find out from a client.
Backups of files and databases, and restores tested rather than assumed. A backup nobody has restored from is a file, not a recovery plan.
Uptime monitoring, with a named person who answers, and a small allowance for content and design changes each month so the site does not drift.
What this is not
It is not a support contract for a site somebody else built badly. We will look, and we will tell you honestly whether care is the right answer or whether the site needs rebuilding first. Taking a monthly fee to keep something alive that should be replaced is not a service.
Ideal for
Anyone whose website has been live for more than a year.
Delivered with
- PHP
- WordPress
- Cloudflare
- SSL and TLS
- Linux
Delivery
- Discovery workshop, we map your current setup and risks.
- Build and UAT, you test against an acceptance checklist.
- Launch and hypercare, 45 days of priority support after go-live.
Common questions
Under the MSLA you choose the model: a one-off project, a monthly retainer, or a managed service with SLAs. We quote after a short discovery call; no numeric prices are published.
A named account lead on every engagement, backed by the delivery team. You follow progress and raise tickets in the client portal.
Every launch includes free 45-day hypercare with priority support, then you choose a retainer, a care plan or a managed service agreement.
Ready to scope this properly?
Get a quoteTalk to us about your setup
Every quote starts from what you already have. Tell us what is in place and what is going wrong, and we will come back with a plan and a price.
We reply within one working day.
